Gaya APA

,MM, I., S. (2004). Operasional kantor depan hotel = Hotel front office management : ISO 14001 . Jakarta: PT.Gramedia Pustaka Utama.

Gaya MLA

,MM, I., S.. Operasional kantor depan hotel = Hotel front office management : ISO 14001. Jakarta: PT.Gramedia Pustaka Utama, 2004. Text.